We’re Growing! Hiring Field Technician

Tekmanagement is looking to hire a Field Technician. The position is based in Medford, OR, and candidates should be ready to work closely with our Tek-Team. Take a look at the job description below, and follow the application instructions if it fits your skills and experience.

Field Technician

  • Full-time position
  • Medford based
  • Salary: Competitive

Primary Job Duties: 85%

  • Have 75%+ utilization each week
  • Design new or modify existing computer systems to meet client needs. This includes a needs analysis, development of a solution to fill the needs, documentation of this solution, and testing of the solution.
  • Use of systems analysis techniques and procedures to determine hardware, software or system functional specifications.
  • Exercise independent judgment in performing your job.
  • Implement and support disaster recovery solutions
  • Maintain documentation
  • Communicate with Dispatch schedule updates/changes
  • Develop project plans, goals, and budgets: identify resources needed
  • Work the Help Desk when time permits; communicate with Dispatch when not available.

Account Management: 5%

  • Maintain customer satisfaction
  • Be aware of customers budget cycle and perform system reviews accordingly
  • Watch for trending issues and propose solutions as needed

Key Internal Systems: 5%

  • Be a technical point of contact for Products You Champion

Be a person of Good Character:

  • Trustworthy, reliable, honest, consistent
  • Excellent customer service, helpful, team player, good communicator, cost-effective
  • Respectful, compassionate, kind and considerate
  • Proactive, prepared, resourceful, big picture, follow through, plan before action
  • Competent, lifelong learner, trainer, does it right and on time, knowledgeable

Communications and Sales: 5%

  • Add sales opportunities into ConnectWise as activities for the Sales team to follow up with
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Common Requirements

Essential Duties and Responsibilities:

  • IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction
  • Ability to work independently as well as part of a team and communicate effectively
  • Escalate service or project issues that cannot be completed within agreed service levels
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed to outages, etc.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for entering time and expenses in ConnectWise as it occurs
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Work through a daily schedule in ConnectWise
  • Work through project tickets and phases in ConnectWise
  • Enter all work as service or project tickets into ConnectWise
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to use independent judgment or discretion to resolve complex technical issues
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: an ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment

How to apply:

Please submit a copy of your resume, a cover letter as well to jobs@tekmanagement.com.