Job Title: System Support Technician I / Tier 2 Technician
Location: Brookings, OR

About Tekmanagement

Tekmanagement Inc. has been a trusted IT service provider to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of Oregon’s 100 Best Companies to work for (2022 & 2024), our Southern Oregon-based team is dedicated to delivering cutting-edge IT solutions with integrity, accountability, and excellence. We are passionate about fostering a supportive, growth-oriented workplace where every team member is empowered to excel.

Job Overview

We are seeking a talented System Support Technician I / Tier 2 Technician to provide top-tier technical support and contribute to our service excellence. This role is full-time, requiring a 40-hour workweek (Monday–Friday, 7 AM–5 PM) and participation in an on-call rotation to meet peak client needs. You’ll spend a majority of your time working directly with clients while also contributing to process optimization, documentation, and collaboration across teams. This is a hybrid position, offering flexibility to work both remotely and on-site as needed.

Key Responsibilities

• Provide advanced troubleshooting for IT services, including managed services, cloud solutions, cybersecurity, and networking.
• Support Active Directory, Office365 Entra/Azure AD, group policy, and networking basics (e.g., TCP/IP, routing, VLANs).
• Execute seamless user migrations, including profile and application transitions.
• Deliver outstanding customer service, meeting SLAs and exceeding performance goals.
• Develop and maintain standard operating procedures, ensuring process optimization.
• Collaborate with technical resources, sales representatives, account managers, and executive leadership to align customer priorities and business objectives.
• Document client environments, configurations, and procedures accurately.

Qualifications

• 1–5 years of experience in IT support or similar roles.
• Strong familiarity with cloud computing, cybersecurity, and networking fundamentals.
• Hands-on experience with Active Directory, Office365, and advanced networking concepts like VLANs and NAT policies.
• Proven ability to prioritize workloads effectively and balance multiple tasks with attention to detail.
• Exceptional problem-solving and critical thinking skills.
• Strong customer service orientation and effective communication skills.

Character Traits and Core Values

• Integrity and Honesty: Demonstrates ethical behavior and transparency in all actions, even when no one is watching.
• Humility: Practice humility with all. Know your capacities, defer to others more capable, seek input, and receive guidance.
• Cheerfulness and Uplifting Attitude: Maintains a positive and encouraging demeanor, fostering a pleasant work environment.
• Compassion and Service-Minded: Shows genuine care for customers and team members, prioritizing their needs and well-being.
• Consistently Positive: Inspires and guides the team with a clear vision, leading by example.
• Self-Motivated and Hard-Working: Takes initiative and consistently puts in the effort to achieve goals.
• Results-Oriented: Focused on achieving measurable outcomes and driving the success of the company.
• Accountability: Practices personal and team accountability.
• Protectiveness: Protects the people, the brand, the assets, and the reputation of the company.
• Golden Rule: Treats others the way you want others to treat you.
• Dependable: Demonstrates the character to be reliable, steady and trustworthy. Your teammates can count on you to do your job correctly and on time.
• Empathy: Possesses the ability to take on another’s perspective, to understand, feel, and possibly share and respond to their experience.

Compensation

Pay: $20.00–$32.00 per hour, depending on experience.
Benefits:

• 401(k)
• Medical, dental, vision, and life insurance
• Paid time off
• Tuition reimbursement
• Referral program