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Location Medford Oregon Job type Full-Time
Location Medford Oregon Job type Full-Time

Job Title: Client Experience Specialist – Tekmanagement Inc.

Location: Medford, OR, USA

Employment Type: Full-Time

Salary: $18 to $22 per hour Plus Benefits (Dental, Medical, Retirement, Vision)

Are you a motivated individual with a passion for technology? Tekmanagement Inc., a locally owned and operated company in the Rogue Valley for over 40 years, is looking to add a Client Experience Specialist to our team. This is a full-time benefitted position that you start accruing from Day 1.

We recognize the employees of Tekmanagement are our greatest asset. Their continued development and motivation are paramount to our success. If you’re ready to take the next step in your career, apply now.

About Us:

Tekmanagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2023 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.

Key Responsibilities:

As a Client Experience Specialist, you will be a crucial member of our team. Tekmanagement seeks an organized and detail-oriented individual to join the team in managing project and service schedules, resources, and client communication. This full-time role is the central point of contact for all communication for Tekmanagement. Your daily responsibilities may include:

• Work with Project Manager to identify resources needed for project tickets

• Understand overall project objectives and the role and function of each project team member.

• Assist the Project Manager with verifying project objectives and requirements are clear and concise in each project ticket when scheduling and verify your teammates understand prior to delivery.

• Assist the project team to develop tasks and schedule resources.

• Assist project team to drive problem investigation and resolution.

• Act as the primary point of contact for client service/project requests via multiple channels.

• Efficiently triage, prioritize, and assign requests through ticketing software.

• Assist the service/project team in improving customer perception and satisfaction.

• You will be a part of the Client Relations Team. You will act as the center point of contact to our clients for all types of service and project requests.

• Pre-process service requests as they arrive through the ticket portal or direct customer input (via phone and email)

• Schedule internal and field resources on the ConnectWise Dispatch Portal

• Monitor schedules and communicate updates/changes to clients and team members.

• Assist in fast turnaround customer requests!

• Facilitate escalations and interdepartmental coordination as needed.

Remember, as a Client Experience Specialist your responsibility is primarily to provide exceptional customer service to our customers by effectively coordinating all aspects of our service department and projects as well as maintaining excellent communication to our customers. The ideal candidate thrives in a fast-paced environment, juggling multiple tasks while maintaining team collaboration and communication. You’ll also be working closely with more experienced team members, learning from them, and gradually expanding your own skill set.

What Sets Us Apart:

At Tekmanagement Inc., we take pride in offering a work environment that is not only challenging but also rewarding. Here’s what makes us stand out:

  1. Exceptional Culture: Our team thrives in a collaborative and supportive culture where knowledge sharing is encouraged.
  2. Variety in Work: Enjoy a dynamic workday with diverse projects, from Exchange migrations to Azure deployments.
  3. Skill Development: We value skillfulness and provide opportunities for continuous learning and professional growth.
  4. Automation Focus: Embrace the opportunity to showcase your skills in automating tasks and improving operational efficiency.

Qualifications:

• At least 1 year experience in customer service environment

• 1-2 years of experience in scheduling, dispatching, or coordination roles

• Proficient typing and data entry skills.

• Must be able to sit in front of a computer for up to 8 hours.

• Out of the box thinking and problem-solving skills. Must have a learner’s mindset.

• Ability to be flexible in a team environment, but still able to work autonomously.

Please contact us with your resume and a brief cover letter highlighting your relevant experience. Join us in an environment where your skills are valued, and your career can thrive!

Tekmanagement Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Client Experience Specialist – Tekmanagement Inc.

Location: Medford, OR, USA

Employment Type: Full-Time

Salary: $18 to $22 per hour Plus Benefits (Dental, Medical, Retirement, Vision)

Are you a motivated individual with a passion for technology? Tekmanagement Inc., a locally owned and operated company in the Rogue Valley for over 40 years, is looking to add a Client Experience Specialist to our team. This is a full-time benefitted position that you start accruing from Day 1.

We recognize the employees of Tekmanagement are our greatest asset. Their continued development and motivation are paramount to our success. If you’re ready to take the next step in your career, apply now.

About Us:

Tekmanagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2023 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.

Key Responsibilities:

As a Client Experience Specialist, you will be a crucial member of our team. Tekmanagement seeks an organized and detail-oriented individual to join the team in managing project and service schedules, resources, and client communication. This full-time role is the central point of contact for all communication for Tekmanagement. Your daily responsibilities may include:

• Work with Project Manager to identify resources needed for project tickets

• Understand overall project objectives and the role and function of each project team member.

• Assist the Project Manager with verifying project objectives and requirements are clear and concise in each project ticket when scheduling and verify your teammates understand prior to delivery.

• Assist the project team to develop tasks and schedule resources.

• Assist project team to drive problem investigation and resolution.

• Act as the primary point of contact for client service/project requests via multiple channels.

• Efficiently triage, prioritize, and assign requests through ticketing software.

• Assist the service/project team in improving customer perception and satisfaction.

• You will be a part of the Client Relations Team. You will act as the center point of contact to our clients for all types of service and project requests.

• Pre-process service requests as they arrive through the ticket portal or direct customer input (via phone and email)

• Schedule internal and field resources on the ConnectWise Dispatch Portal

• Monitor schedules and communicate updates/changes to clients and team members.

• Assist in fast turnaround customer requests!

• Facilitate escalations and interdepartmental coordination as needed.

Remember, as a Client Experience Specialist your responsibility is primarily to provide exceptional customer service to our customers by effectively coordinating all aspects of our service department and projects as well as maintaining excellent communication to our customers. The ideal candidate thrives in a fast-paced environment, juggling multiple tasks while maintaining team collaboration and communication. You’ll also be working closely with more experienced team members, learning from them, and gradually expanding your own skill set.

What Sets Us Apart:

At Tekmanagement Inc., we take pride in offering a work environment that is not only challenging but also rewarding. Here’s what makes us stand out:

  1. Exceptional Culture: Our team thrives in a collaborative and supportive culture where knowledge sharing is encouraged.
  2. Variety in Work: Enjoy a dynamic workday with diverse projects, from Exchange migrations to Azure deployments.
  3. Skill Development: We value skillfulness and provide opportunities for continuous learning and professional growth.
  4. Automation Focus: Embrace the opportunity to showcase your skills in automating tasks and improving operational efficiency.

Qualifications:

• At least 1 year experience in customer service environment

• 1-2 years of experience in scheduling, dispatching, or coordination roles

• Proficient typing and data entry skills.

• Must be able to sit in front of a computer for up to 8 hours.

• Out of the box thinking and problem-solving skills. Must have a learner’s mindset.

• Ability to be flexible in a team environment, but still able to work autonomously.

Please contact us with your resume and a brief cover letter highlighting your relevant experience. Join us in an environment where your skills are valued, and your career can thrive!

Tekmanagement Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.