Service Coordinator / Dispatch – Medford, Oregon

Tekmanagement has been locally owned and operated in the Rogue Valley for 40+ years. We are growing rapidly and are looking to add a Service Coordinator / Dispatcher to our team! This is a full-time position with benefits.  Candidates should be ready to work closely with our brilliant Tek-Team to deliver Southern Oregon’s best IT support!  See the job description below and follow the application instructions if it fits your skills and experience.  We can’t hire you if you don’t apply!

Service Coordinator / Dispatch

• Full-time position
• In-person position
• Benefited position
• Hourly rate $18.00-$22.00/hour

Primary Duties 

• You will act as the center point of contact to our clients for all types of service requests.
• Pre-process service requests as they arrive through the ticket portal or direct customer input (via phone and email)
• Schedule internal and field resources on the ConnectWise Dispatch Portal
• Monitor resource schedules
• Communication with clients & teammates consistently
• Assist in fast turnaround of customer requests.
• Facilitate escalated tasks between departments.

Required Professional Skills  

• At least 1 year of “call-center” style experience
• At least 1 year of scheduling or coordinating experience.
• Understanding of basic computer elements and troubleshooting
• Strong communication skills: The ability to clearly communicate through multiple mediums at the same time.
• Coordination skills: Be able to coordinate service requests between resources, departments, or vendors.
• Must be able to sit in front of a computer for up to 8 hours.
• Proficient typing and data entry skills to ensure quick and accurate entry of service request details.
• Experience working in the IT industry is preferred.
• Understanding of support tools, techniques, and how technology is used to provide IT services.

Required Soft Skills / Personality Traits

• A positive, helpful attitude
• Strong critical thinking/problem-solving skills.
• Must have the ability to multi-task.
• Must have the ability to adapt to change.
• Ability to be flexible in a team environment, but still able to work autonomously.

Standard Benefits

• PTO
• 401(k) Employer Contribution Plan (after you meet plan guidelines)
• Health Ins that includes vision, chiropractic, & massage
• Dental Ins
• Birthday Holidays
• 1 Paid Volunteer Day Per year
• Quarterly Company Events
• Annual Work Anniversary Goodies
• Access to other benefits
  • FSA (After 1 year)
  • AFLAC

How to apply

Please submit a copy of your resume and cover letter to jobs@tekmanagement.com